How Customers Browse Products
The Customer Journey
1. Discovering Your Page
Customers find your page via:
- Link you shared on social media
- Google search results
- QR code at your physical location
- Word of mouth
2. First Impression
When the page loads, customers see:
- Hero section: Your business name, cover image, and tagline
- Call button: Prominent "Call Now" for instant contact
- Product grid: Visual cards with photos, names, and prices
3. Browsing Products
The product grid is designed for mobile-first browsing:
- Scroll: Vertical scroll through all products
- Tap: Tap any product card to open the detail view
- Search: Use the search bar to find specific items (if enabled)
- Filter: Filter by category or price range (if configured)
4. Product Detail View
Tapping a product opens:
- Photo gallery: Swipe through multiple images
- Full description: Details, dimensions, materials
- Price: Clearly displayed
- Action buttons:
- Call About This: Starts a voice call with context about this product
- WhatsApp: Opens chat with product info pre-filled
- Share: Share this specific product
5. Making Contact
Customers have three ways to reach you:
- Voice call: Tap Call Now — instant connection
- WhatsApp: Tap WhatsApp — opens chat
- Product inquiry: From a product page — call with product context
For Page Owners: Optimizing the Experience
Product Photos Matter Most
- Use real photos, not stock images
- First photo should show the product clearly
- Add 3-5 photos per product (different angles)
- Ensure good lighting
Write Scannable Descriptions
Customers skim. Use:
- Short paragraphs (2-3 sentences)
- Bullet points for specs
- Bold key details (dimensions, materials)
Price Transparency
Always show prices. "Contact for price" creates friction and reduces inquiries.