Negotiation on the phone is an art. Unlike email, you get real-time feedback through tone, pace, and pauses.
Preparation Wins Negotiations
Know your walk-away point, your ideal outcome, and your concession strategy before dialing.
Key Tactics
The Flinch
React visibly (audibly) to first offers. A sharp intake of breath can save thousands.
Higher Authority
'I need to check with my partner' gives you room to pause and reconsider.
The Nibble
After agreement, ask for one small extra. It often works.
Silence as Leverage
After making your offer, stop talking. Let them respond first.
Ethical Boundaries
Negotiate firmly but fairly. Long-term relationships beat short-term wins.